Medicaid Redetermination
About Redetermination
Starting in April 2023, Medicaid eligibility redeterminations, also known as annual renewals, resume on an annual basis for persons in the DIDD waivers. These have been paused since March 2020 due to the COVID public health emergency.
- TennCare and DIDD will first attempt to auto-renew every person’s health care coverage during their renewal month using existing and allowable data sources, like SNAP eligibility and IRS information. If TennCare can verify that a person still qualifies, the individual will receive a notice that their coverage was renewed.
- If TennCare cannot auto-renew coverage using existing data sources, the person will receive a pre-populated renewal packet by mail or a notification by email, depending on their selected preference.
- For 1915 (c) waiver participants, ISCs will be responsible for working with the person and/or the authorized representative to complete the packets on an annual basis and submit them for approval.
- Annual renewals are generally not required for people who receive standalone supplemental security income (SSI)
- Persons and families will still receive a packet to complete, and will receive communication from TennCare including text messages where possible urging them to complete the information.
It’s important to stress that given the large number of reviews to be completed, it will take a team effort on the part of DIDD, ISCs, providers and the people we support to ensure continuation of services. As DIDD’s waivers are closed to new enrollment, failure to complete the redetermination packet will result in disenrollment after a period of time. Those who are disenrolled will not be able to re-enter the DIDD waivers.
DIDD Redetermination Resources
DIDD Redetermination Presentation 3/15/2023
TennCare Redetermination Resources
TennCare has several resources to assist those who want to learn more about the process. Preparing for Renewals (tn.gov)
Renewal flyer for members. An 8.5X11-inch flyer or poster to display. (Spanish Flyer) (Arabic Flyer)
A guide to finding your patients renewal date.
A guide for members to find their renewal month. (Spanish Guide) (Arabic Guide)
Click to Download 1920 X 1080 Waiting Room Screens. (Spanish Screens) (Arabic Screens)
Prescription label or dental gift bag notice
TennCare Renewals- Communications Toolkit (Spanish Toolkit)
View a photo of the renewal envelope
Videos: TennCare Connect Online Renewal Tips | TennCare Paper Renewal Packet Tips
Need Assistance?
Each region has staff identified to work with ISCs and service providers where necessary to assist and monitor the submissions. If you have questions, please contact the following:
East Regional Office:
(Provider Contact):
Kimberly Baker, Provider Support Team Coordinator
Kimberly.Baker@tn.gov
865-594-5625
(ISC Contact):
Lorene Kieffer, Provider Enrichment Coordinator/ISC Liaison
Lorene.M.Kieffer@tn.gov
865-594-9296
Middle Regional Office:
Karen Johnson
karen.Johnson@tn.gov
615-231-5021
West Regional Office:
Linda Hall
Linda.Hall@tn.gov
901-745-7553
Central Office:
Kathleen Chapman
Kathleen.Chapman@tn.gov
615-253-6812
Timothy Hickman
Timothy.Hickman@tn.gov
423-787-6451