Modernization Resources

Are you an Adult Day Services Providers who needs assistance? Our team is here to help!

TN Child and Adult Care Help Desk Information
Purpose:	TN Child and Adult Care Help Desk Team will assist system End Users who encounter questions while navigating the system, experience an incident requiring further assistance, or need general system utilization support.
Hours of Operations:	Monday - Saturday 7:00 am - 9:00 pm Central
Toll-Free Number:	833-TDHS-CCP (833-834-7227)
Website:	http://tnchildcarehelpdesk.org
Email:	tdhs_ccp@utk.edu

Provider Town Hall Replays

TDHS is hosting a series of Town Halls to help Providers understand how to use these modernized systems. Please visit the links below to access replays of these Town Halls.

Town Hall	Description	Audience	Recording Link	Materials Link	Summary Link
Town Hall 5 - Release 2 Pilot Overview	This town hall was conducted for Child Care and Adult Day Services Providers that are a part of our project's Pilot Program. The town hall covered how Pilot Providers can best prepare for the second release of our new system.	Adult Day Services and Child Care Providers in Davidson, Hawkins, and Madison Counties	Town Hall Recording	Town Hall PowerPoint Presentation_04-12-22	Town Hall 5 Summary_04-14-22
Town Hall 6 – Release 2 Pilot Town Hall Refresher	This town hall was conducted for Child Care and Adult Day Services Providers that are a part of our project's Pilot Program. The town hall was a refresher on how Pilot Providers can best prepare for the second release of our new system.	Adult Day Services and Child Care Providers in Davidson, Hawkins, and Madison Counties	Town Hall Recording	Town Hall PowerPoint Presentation 05-17-22	Town Hall 6 Summary 05-17-22
Town Hall 7 – Release 2 Statewide Town Hall Option 1	This town hall covered how Providers can best prepare for the second release of our new system. This presentation contains the same material as Town Hall #8.	All Adult Day Services and Child Care Providers in Tennessee	Town Hall Recording	Town Hall PowerPoint Presentation 06-14-22	Town Hall Summary 06-14-22
Town Hall 8 – Release 2 Statewide Town Hall Option 2	This town hall covered how Providers can best prepare for the second release of our new system. This presentation contains the same material as Town Hall #7.	All Adult Day Services and Child Care Providers in Tennessee	Town Hall Recording	Town Hall PowerPoint Presentation 06-16-22	Town Hall Summary 06-16-22
Town Hall 11 – Provider Portal Updates	This town hall covered updates to the Provider Portal related to the Annual Report, Change Report, and Incident and Injury Report.	All Adult Day Services Providers in Tennessee	Town Hall Recording	Town Hall PowerPoint Presentation 02-22-2023	Town Hall Summary 02-22-23

Quick Reference Guides

Quick Reference Guides, or QRGs, are short, instructional guides that walk Providers through completing critical tasks. These guides contain step-by-step instructions paired with screenshots to guide users through modernized systems.

QRG	Description	Audience
Account Creation and Registration	This Quick Reference Guide shows Providers how to create an account in the Provider Portal and gain access to a Provider site page.	Child Care and Adult Day Services Providers
Login and Navigation	This Quick Reference Guide shows Providers how to log into and navigate the Provider Portal.	Child Care and Adult Day Services Providers
Provisional Licensure Application Process	This Quick Reference Guide shows Providers how to apply for a Provisional License.	New Child Care and Adult Day Services Providers
Provider Site User Access Requests	This Quick Reference Guide outlines the different processes for granting users access to your Provider Site.	Child Care and Adult Day Services Providers
Completing Your Annual Report	This Quick Reference Guide shows Providers how to complete their annual report in the Provider Portal.	Child Care and Adult Day Services Providers
Completing a Change Report	This Quick Reference Guide shows Providers how to complete a change report in the Provider Portal.	Child Care and Adult Day Services Providers
Legal Enforcement Process	This Quick Reference Guide shows Providers how to view legal enforcement violations in the Provider Portal.	Child Care and Adult Day Services Providers
Reporting and Managing Incidents and Injuries	This Quick Reference Guide shows Providers how to report and manage incidents and injuries in the Provider Portal.	Child Care and Adult Day Services Providers
Viewing a Quality Rating Score Card	This Quick Reference Guide shows Providers how to view their facility’s report card, which includes the annual quality rating, in the Provider Portal.	Child Care and Adult Day Services Providers
Viewing and Confirming Appointments	This Quick Reference Guide shows Providers how to view and confirm upcoming appointments for monitoring visits.	Child Care and Adult Day Services Providers
Visit Violations and Corrective Action Plans	This Quick Reference Guide shows Providers how to view visit violations, and update and submit corrective action plans in the Provider Portal.	Child Care and Adult Day Services Providers

Provider Portal User Guide

This User Guide provides detailed explanations of all functionality within the Provider Portal, Provider Mobile App, and Customer Mobile App.

Provider Portal User Guide

How To Videos

The following How-To Videos serve as tutorials for completing critical tasks within our modernized systems. Each video walks users through step-by-step instructions of associated tasks.

How To Video	Description	Audience
Introduction to the eLicensing Provider Portal How-To Video	This How-To Video introduces Child Care and Adult Day Services Providers to the eLicensing features within the Provider Portal.	Child Care and Adult Day Services Providers

Modernization Resources

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