Department of Children's Services
Dr. Viola Miller, Commissioner

Competitive Procurement I Evidence Based Practice with Delinquent Youth I Forms
DCS Provider Directory I PD4T Class Schedule (2008-2009) I Provider Policies and Manuals
Provider Policy 30-day Review I Provider Scorecard I PBC Summary I TennCare Help I
TN Kids Applications I Training I Contracting with DCS I Provider Training

Why do we need a scorecard? First, it is desirable to have a single place where we can gather and report the data that we determine to be most important in reference to provider performance and to be able to do so in a clear and concise manner.

Second, it is useful for providers to receive feedback that will help them to identify their performance strengths and challenges, as well as how their performance compares to their peers, so that they can have the opportunity to improve their service delivery.

Third, it is important to be able to aggregate and report targeted data in a way that can help to inform the Department about the quality of care children are receiving from contract providers, which can then help guide the Department in making contractual decisions.

The scorecard data will be organized in three different categories: Safety, Permanency, and Well-Being.

These three categories coincide with the three key areas of work of our Department, and it made sense for us to think about our providers’ performance in this fashion.

• EPSDT Measure
• EPSDT Reporting Information for DCS Contract Agencies
• Meeting Minutes
        September 25, 2009
        October 16, 2009