Skip to Content

Training and Development

Child Abuse Hotline | Who is a “Mandated” Reporter of Child Abuse and Neglect? |
What is Child Abuse and Neglect? | In-Home Tennessee | Training & Development |
The Multiple Response Approach



Our Mission


To develop high quality training which will enhance staff knowledge and improve job performance of CPS Investigators and Child Abuse Hotline Call Agents. There are three basic areas of training; foundational, specialty, and leadership.


CPS Investigator Training Academy


The CPS Investigator Training Academy was designed for DCS Child Protection Service Investigators. The Academy is a non-consecutive three week program focusing on how to conduct thorough investigations. All DCS CPS Investigators will graduate from this Academy.

To ensure the Academy meets the needs of the Investigators, the Tennessee Bureau of Investigation spent time shadowing the Department of Children's Services' Investigators in both urban and rural regions across Tennessee. The courses are based on best practice and will provide Investigators with the knowledge and tools to do their job efficiently and effectively.

The Department believes partnerships play a vital role in protecting children, developing youth, strengthening families, and building safe communities. Partners who train together build stronger partnerships and allow the Department to reach and maintain this mission. During each group of the academy the Department is reserving spots for CPIT partners to participate alongside CPS investigations staff.

Course Descriptions
Schedule


CPS Investigator Post Training Academy


The CPS Investigator Post Training Academy is designed to supplement and build upon the skills learned during the three week CPS Investigator Training Academy. The Academy is a non-consecutive five day training program provided to community partners and Investigations staff.
The Academy is conducted within four areas of Tennessee; Jackson, Nashville, Knoxville and Chattanooga.

Community partner and investigator registration for the CPS Investigator Post Training Academy will occur after successful completion of the non-consecutive three week CPS Investigator Training Academy.

Courses included during this Post Academy include topics in which every investigator needs to be educated on to do their jobs as efficiently and effectively as possible.

Course Descriptions (Coming Soon)


Contact Information:


Michelle Hengelbrok
Director of Training and Development
Office of Child Safety
Department of Children's Services
State of Tennessee
Nashville, TN 37243
Phone: 615-741-9978
Michelle.Hengelbrok@tn.gov

Amy Taylor
On the Job Trainer
TN Child Abuse Hotline
Office of Child Safety
Department of Children's Services
State of Tennessee
Nashville, TN 37217
Office: 615-741-8708
Amy.Taylor@tn.gov