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Training and Development

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Our Mission

To develop high quality training which will enhance staff knowledge and improve job performance of CPS Investigators and Child Abuse Hotline Call Case Managers. There are three basic areas of training; foundational, specialty, and leadership.

CPS Investigator Training Academy

The CPS Investigator Training Academy was designed for DCS Child Protection Service Investigators. The Academy is a non-consecutive three week program focusing on how to conduct thorough investigations. All DCS CPS Investigators will graduate from this Academy.

To ensure the Academy meets the needs of the Investigators, the Tennessee Bureau of Investigation spent time shadowing the Department of Children's Services' Investigators in both urban and rural regions across Tennessee. The courses are based on best practice and will provide Investigators with the knowledge and tools to do their job efficiently and effectively.

The Department believes partnerships play a vital role in protecting children, developing youth, strengthening families, and building safe communities. Partners who train together build stronger partnerships and allow the Department to reach and maintain this mission. During each group of the academy the Department is reserving spots for CPIT partners to participate alongside CPS investigations staff.

Course Descriptions

CPS Investigator Post Academy

The CPS Investigator Post Academy (Post Academy) is designed to supplement and build upon the skills learned during the three week CPS Investigator Training Academy. The Academy is a five day training program provided in four areas of the state: Chattanooga, Jackson, Knoxville and Nashville.

To attend the Post Academy staff must first graduate from the three week CPS Investigator Training Academy.

Community partner and investigator registration for the CPS Investigator Post Training Academy will occur after successful completion of the non-consecutive three week CPS Investigator Training Academy.

Course Descriptions (Coming Soon)


Specialty Training

The Office of Child Safety encourages all staff to attend specialty training opportunities on an ongoing basis. Each fiscal year all Office of Child Safety must complete a designated number of Continuing Investigations Units (CIU) to maintain and improve our practice. To see a listing of all mandatory, foundational, and specialty training opportunities see our Training Catalog

CIU Requirements

OCS Training Catalog 2014

CIU Application

Webinar Training Resources

The Office of Child Safety continuously looks for new and innovative training opportunities for all staff. If you have a training opportunity you would like to share with our Office please email the OCS Director of Training and Development,

Contact Information:

Michelle Hengelbrok
Director of Training and Development
Office of Child Safety
Department of Children's Services
State of Tennessee
Nashville, TN 37243

Amy Taylor
Training Officer
TN Child Abuse Hotline
Office of Child Safety
Department of Children's Services
State of Tennessee
Nashville, TN 37217