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Way2Go MasterCard

New debit card for Unemployment Insurance payments

Unemployment Insurance (UI) benefits can now be received by debit card or direct deposit.  Beginning July 9, 2016 all Unemployment Insurance payments issued via debit card will be deposited to a Way2Go Card® Debit MasterCard.  

A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments.

It may be used anywhere MasterCard® is accepted, including for online purchases and bill payments.  Each debit card is embedded with an EMV chip for greater security and will include documentation with instructions on the use of the card.

  Previous TAP Cardholders

For previous cardholders, the last date for deposits on the Chase issued TAP card will be July 7, 2016.  No money will be transferred to the new Way2Go Card that was originally deposited to a Chase card.  The new debit cards are issued by Comerica Bank and will replace your current Chase debit card.  On July 9, 2016 deposits will begin on the Way2Go Card.

  1. Update Mailing Address
    It is the claimant’s responsibility to make sure that the Department of Labor has their current address on file prior to June 26, 2016. Should you need to update your address, please do so online by going to Jobs4TN or by calling (615) 237-5333.
  2. Receive Replacement Card
    Way2Go Cards will be mailed out to all claimants currently signed up for debit cards during the first two weeks of July. Cards will be sent to the address on record in an envelope with a return address of PO Box 80529 Austin, TX 78708.
  3. Activate New Card
    Once the card is received it should be activated and a PIN created immediately. This can be done using the Way2Go Card mobile app (Apple StoreGoogle Play), online at GoProgram, or by calling Way2Go Card customer service at 855-462-5887.
  4. Deplete Old Card
    Claimants are advised to use the remaining funds on their Chase card within 30 days of the transition to the new card. After those 30 days all card issues will need to be addressed directly with Chase at 866-429-9835 or online at www.myaccount.chase.com.

Direct Deposit Option

This option may be selected on Jobs4TN. Entering and maintaining the correct banking information is the sole responsibility of the claimant. Department of Labor employees are not allowed access to enter a claimant’s banking information.

In the Mail

Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed.  Claimants currently receiving benefits may also enroll for debit cards or direct deposit payments online at Jobs4TN.gov > Unemployment Services > Update Banking Information. In the future, all claimants will receive their unemployment benefits electronically.

Your card will arrive in a plain, white, window envelope with a return address of P.O. Box 80529, Austin, TX 78708. Do not throw away this envelope without removing its contents.  If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at 855-462-5887.

Keep it Safe

As a general practice, do not give out any information about your account number, expiration date, or account balance to anyone who calls you on the telephone. Protect your Way2Go Card as you would credit cards or cash.

Steps to Safeguard your Card
  1. Keep your Personal Identification Number (PIN) a secret. Choose a number that is not easily guessed. Never write it down anywhere or give it to anyone. We will never call or text your asking for the PIN.
  2. Have your Card out and ready to use as you approach the ATM. If you observe suspicious persons or circumstances, it may be safer to go to an alternate ATM location.
  3. If the ATM ever appears to have been damaged or tampered with, do not insert your Card.

Activate the Card

Use the Way2Go Card® mobile app (Apple Store | Google Play), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance.

Start using your Card immediately anywhere MasterCard® is accepted, including online and for bill payments!

Initial Deposit

If your claim is approved, your benefits will be deposited within 48 hours of the first payable week approved by the Tennessee Department of Labor and Workforce Development. Please remember to continue to certify for benefits weekly; failure to do so will result in benefits not being added to your card.

Keep your address up-to-date

If you need to change your address, you must update your address at Jobs4TN or call (615) 237-5333.


Carefully read all of the information below:

ATM locations
You can use your debit card anywhere that accepts MasterCard®, however, when making purchases, please remember to use it as a credit card.  View Locations
Fee Information

There are some fees that can be incurred with this card.

Fee Schedule
This fee schedule lists the fees that will be withdrawn from your Card account balance, except where prohibited by law.
Point-of-Sale (POS) purchase transactions and Online Purchases
-PIN or Signature
No Fee
Cardholder Alerts & Deposit Notifications**
-Email, Phone or Text Message
No Fee
Teller-assisted Cash Withdrawals No Fee at any MasterCard member Bank or Credit Union teller windows located in the U.S.
Funds Transfer (to a U.S. bank account owned by you)
-Via Interactive Voice (IVR) or Web Portal
No Fee
ATM Withdrawals (In-Network) No Fee at MoneyPass locations
ATM Withdrawals (Out-Of-Network)*
  • Two (2) for no fee per month
  • $0.35 for each additional ATM withdrawal
ATM Balance Inquiry $0.50 for each balance inquiry
Card Replacement
  • $5.00 for each request
  • Standard Delivery (7 to 10 calendar days)
Expedited Card Delivery Fee Expedited Delivery (2 to 5 calendar days); $10.00 per request
Call to Go Program live or Automated Customer Service
  • Four (4) calls for no fee per month
  • $0.25 for each additional call
  • No fee calls expire each month
International Transaction Fee 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S.
* ATM owners may charge an additional fee called a "surcharge" or "convenience fee." Read the screen message carefully for information related to surcharges before you press "Enter." You will have the option to cancel the transaction and go to another ATM.
**You are responsible for all charges and fees imposed by your mobile carrier or internet service providers.
Note: "Fee-Free" transactions earned expire at the end of each calendar month if not used