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Use the phone numbers below to help answer and/or resolve issues that might arise. All calls are toll free. If you are in an emergency situation, please call 911 or go to the nearest hospital emergency room.
Family Assistance Service Center 1-866-311-4287
Call this number for general information regarding TennCare, including:
- Applying for TennCare
- Disenrollment & Benefit Changes
- Reporting a change (such as a new address, or change in jobs)
- Establishing or changing an appointment with your DHS case worker
TennCare Solutions 1-800-878-3192
Call this number to file an appeal about medical or prescription problems.
Tennessee Health Options 1-888-486-9355
Call this number if you do not have health insurance or are losing TennCare.
TennCare Partners Advocacy 1-800-758-1638
Call this number if you require help with mental health care or alcohol treatment.
TennCare Advocacy Program 1-800-722-7474
Call this number if you need help with any other health-related care?
TTY or TDD Phone Calls 1-800-772-7647
If you use a TTY or TDD machine, use this number. Call ONLY if you use require this service.
Foreign Language Phone Lines
Para información acerca de TennCare en español llame al 1-866-311-4290
- Arabic/Kurdish Line: 1-877-652-3046
- Bosnian Line: 1-877-652-3069
- Somali Line: 1-877-652-3054
Phone Numbers for Providers
- TennCare Provider Services 1-800-852-2683
- TennCare Pharmacy Program 1-888-816-1680
- TennCare Bldg. Front Desk 1-800-342-3145
- TennCare Bldg. Fax 1-615-741-0882
TennCare Executive Team
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