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Frequently Asked Questions

Employment Opportunities Home > Frequently Asked Questions

1. What are preferred service employees?
Employee Recruitment VideoTennessee State Service is divided into preferred service and executive service. Employees whose job classifications are not specifically designated as executive service will be in the preferred service category. Preferred service positions will be filled using certified lists of applicants who meet the minimum qualifications for the position. The Tennessee Department of Human Resources handles the application process for each state agency. If you are interested in an executive service position you should look at the Revenue's current openings listed on the Employment Opportunities page or contact the department directly. Some examples of executive service positions within the Department of Revenue include, but are not limited to: Attorneys, Administrative Hearing Officers, and Divisional Directors.

2. How do I apply for a job with the Tennessee Department of Revenue?
The application process for preferred service employment is handled through the Tennessee Department of Human Resources (DOHR) Web site at http://www.tn.gov/dohr/. When Revenue has a job opening we submit a request to the Tennessee Department of Human Resources. They will post the position on their website. If you are searching for Revenue openings please type "Revenue" in the search term area and all current postings will be displayed.

3. What happens after I submit my application?
For each job you apply for, your application will be evaluated to determine whether you meet the minimum qualifications (e.g., education, experience) required for the job by the Department of Human Resources. You will be notified of your eligibility within a few weeks following the submission of your application (or approximately one to two weeks after the closing deadline for applying). The Department of Human Resources will notify you by mail or e-mail, depending on your preference selected in your application, stating you met the minimum criteria for the position you applied for or you did not meet the criteria.

4. I am in the process of completing my application online and have a problem. Who should I contact for assistance?
You may contact the Department of Human Resources Recruiting Management Services Division at (615) 741-4841 for assistance between the hours of 8 a.m. and 4:30 p.m. (Central Time). If you are experiencing a technical problem with the online application program after 4:30 p.m., then you may contact the NeoGov Applicant help desk at (877) 204-4442 for assistance until 9 p.m. (Central Time).

5. I've completed my application. How does the rest of the hiring process work?
All passing applicants are referred from the Department of Human Resources to the Department of Revenue. Notices are sent from the Department of Revenue to applicants who are invited to interview.

Job interviews are usually conducted in the county in which the position is located. Costs associated with travel to and from interviews are not reimbursed by the State of Tennessee. Additionally, job offers generally will not include reimbursement of relocation costs.

6. I received a notification indicating that I did not qualify for a job for which I applied. Can I appeal this decision?
Tennessee Department of Human Resources will handle this matter. Please contact Recruiting Management Services Division at (615) 741-4841 and request to speak with the Applicant Services employee who evaluated your application. This will allow an opportunity to discuss the qualification requirements and what specifically the evaluator determined you did not meet (based on the information you provided within your application). If you wish to further appeal the evaluation after your conversation with the evaluator, you should submit a written request to the Commissioner of the Department of Human Resources within 15 days.

If you failed to submit a full and complete application, and therefore, the evaluator did not have the information necessary to confirm that you met the job qualification requirements, you will not have the option to reapply or submit the missing information if the closing deadline has passed for the job. Therefore, you should be sure that you read all the instructions on the job posting web pages and provide the most complete application possible.

7. How often should I check the Department of Human Resources Web site to be sure that I do not miss out on an opportunity to apply for a job with the Department of Revenue?
The Department of Human Resources updates their Web site every Wednesday with new postings for open and promotional opportunities. If you are searching for Revenue openings please type "Revenue" in the search term area and all current postings will be displayed.