Office of Consumer Affairs
How We Support Recovery
The Office of Consumer Affairs:
- Administers TDMHDD’s Ombudsman Program to investigate and resolve complaints for recipients of mental health services
- Operates a Helpline to assist individuals diagnosed with mental illness and co-occurring disorders and their families in accessing a wide array of services within their community
- Administers the Peer Support Specialist Certification Program for mental health consumers employed within the mental health care system to provide direct peer-to-peer services
- Works with advocacy organizations to represent consumer interests in the development of policies and programs within the department
- Provides stakeholder education through presentations and printed material which promotes self-determination in treatment decisions and improves recovery outcomes
Consumer Affairs Links
