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Office of Licensure

Effective Monday, November 18, 2013:
The TDMHSAS Central Office has moved locations. The new office address is:

Tennessee Department of Mental Health and Substance Abuse Services
Office of Licensure
Andrew Jackson Tower
Fifth Floor
500 Deaderick St.
Nashville, TN 37243

Please note: The Department is located on the fifth and sixth floors. Also on the fifth floor is the Division of Mental Health Services; the Division of Substance Abuse Services; the Division of Planning, Research & Forensics; and the Division of the General Counsel. All other offices - including the Office of the Commissioner - are on the sixth floor.

Effective September 16, 2013:
The East Tennessee Office of Licensure is moving. The new office address is:

East Tennessee Office of Licensure
520 West Summit Hill Drive
Suite 301
Knoxville, TN 37902

Effective June 26, 2013:
The West Tennessee Office of Licensure is moving. This is a permanent move, and the office will be located at the Memphis Mental Health Institute, as of Wed., June 26, 2013.

Please forward and direct all communications to the new address:

West Tennessee Office of Licensure
951 Court Avenue
Memphis, TN 38103.

All phone and fax numbers, and e-mail addresses remain the same. We appreciate everyone’s cooperation.

The TDMHSAS Office of Licensure, Review and Investigation is responsible for protecting Tennesseans who need mental health, developmental disability, alcohol and drug abuse, and personal support services by applying the department's licensure rules.

The Office of Licensure, Review and Investigation functions to protect the interest of tax-paying citizens against unlicensed service providers, unsafe environments, inadequate education and training of personnel, physical and mental abuse and any unscrupulous acts deemed detrimental to the treatment and general welfare of persons with mental health/developmental disabilities issues, alcohol or drug abuse problems. This also includes those in need of personal support services.

Operating out of three regional offices -one in each grand region of the state, regional staff:

  • Conduct unannounced inspections and follow-up inspections of licensed facilities
  • Develop the supporting documents needed to issue licenses
  • Conduct investigations of reports of abuse and deficiency in operation of a facility or service
  • Maintain current files and appropriate records for all facilities and services licensed by the department
  • Provide consultation and technical assistance as needed to licensed and proposed programs

To report suspected violations of licensure rules or to submit formal or general complaints about any licensed service or facility, call the number listed below for the specific region.

East Tennessee Complaint Intake Number: 1-866-777-1250
Middle Tennessee Complaint Intake Number: 1-866-797-9470
West Tennessee Complaint Intake Number : 1-866-344-0858

For Licensure Rules, click here .

For Licensure Forms, click here.

Licensed Facilities/Agencies: Licensure Changes Coming Soon

Effective December 1, 2012, TDMHSAS will no longer license facilities providing only ID/DD services. The Department of Intellectual and Developmental Disabilities will assume licensure responsibility for these facilities. If your facility/agency serves both populations, MH and ID/DD, you will need to have licenses from both departments. You should receive notification from TDMHSAS Office of Licensure shortly. Please click here to submit questions or concerns.

New Rules Filed for Opioid Treatment Programs (OTPs)

The Department of Mental Health and Substance Abuse Services (TDMHSAS) has filed new administrative rules affecting methadone clinics and other non-residential opioid treatment facilities. To see the rules, click here.

Office of Small Business Advocate

We encourage you to visit Tennessee's Office of Small Business Advocate. The office serves as a point of contact for small businesses in Tennessee and is available to assist you regarding several of your small business needs. The Office of Small Business Advocate is located within the Comptroller of the Treasury. The mission of the Comptroller's Office is to improve the quality of life for all Tennesseans by making government work better.

Licensure and Review Links