TENNESSEE STATEWIDE AMBER ALERT: Elizabeth Thomas | Click for details from TBI.

Customer Focused Government

Welcome to the Office of Customer Focused Government (CFG). CFG is an initiative that has been in place since 2011 to respond to Governor Haslam’s leadership and desire to provide for the state the best service at the lowest possible cost. Responsibilities for this office include:

  • Operation performance management
  • Transparent Tennessee
  • Adoption of operational best practices
  • Operation of Strategies for Efficiency in Real Estate Management (SEREM) project

  • SEREM

    The State of Tennessee's Strategies for Efficiency in Real Estate Management (SEREM) is an initiative to improve the management of the state's real estate portfolio. Together, these improvements will provide operating cost savings that can be redirected in services or programs for Tennesseans, while lowering the overall cost of government and improving our services.
     

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  • Transparent Tennessee

    One of Governor Haslam’s top priorities has been to have a customer-focused, efficient and effective state government. From decreasing wait times at Driver Service Centers to processing online tax returns, we are working to provide the best possible customer service at the lowest possible cost.
     

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