Department of Human Services

Food Stamp Online  Policy Manual

Rights and Responsibilities

Revised: 

31.6

COMPLAINT PROCEDURES FOR PROGRAM MATTERS

Food Stamp Table of Contents

1240-1-12-.08

 

(1)   Federal Level Responsibility 

 

Persons or agencies desiring program information or wishing to file a complaint may contact the FNS Regional Office at this address:

                                               

United States Department of Agriculture

Southeast Regional Office, Food and Nutrition Services

61 Forsyth Street, Suite 8T36

Atlanta, Georgia 30309

 

(2)   State Level Responsibility 

 

(a)   Formal Complaints

 

The Tennessee Department of Human Services will provide a fair hearing to any person or household aggrieved by any action, which affects their eligibility, level of benefit, or participation in the Family Assistance Programs.

 

(b)   Informal Complaints 

 

Persons or agencies desiring program information or wishing to file a complaint may contact any or all of the following:

 

1.      Field Management Director of the local county office of the Tennessee Department of Human Services.  Telephone number and address may be found in the telephone directory for the town designated as county seat.

 

2.      Family Assistance Service Center

 

Tennessee Department of Human Services

Citizens Plaza Building

400 Deaderick St.

Nashville, Tennessee 37243

1-866-311-4287 (toll free number)

 

3.      Director, Adult and Family Services

           

Tennessee Department of Human Services

12th Floor, Citizens Plaza Building

400 Deaderick St.

Nashville, Tennessee 37243

 

4.      Commissioner

 

Tennessee Department of Human Services

12th Floor, Citizens Plaza Building

400 Deaderick St.

Nashville, Tennessee 37243

 

 

Glossary of Terms

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Food Stamp Table of Contents

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