Department of Human Services

Families First Online Policy Manual

General Administrative Procedures

Revised:

41.7

RELEASE OF INFORMATION TO THE APPLICANT/RECIPIENT OR HIS/HER REPRESENTATIVE

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The client or representative can request information be printed from his/her eligibility and case management system record.  A charge of 10 cents per page may be made except when being secured for a fair hearing.

 

Upon proof that an attorney has been secured by the client, the attorney or an authorized non-lawyer employee will have access to examine, request print, or copy information in the file.  The file should be documented by the caseworker when this occurs.

 

If a client or representative is viewing the record on-line, the caseworker must be present.

 

Information considered “Confidential” by the provider and potentially damaging to the client should be provided after DHS informs the individual or his/her attorney that it is inadvisable and the individual or attorney continues to request access to the information.

 

Glossary

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