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Department
of Human Services Families
First Online Policy Manual Verification Procedures |
Revised: |
30.3 |
COLLATERAL CONTACT |
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A collateral
contact is a verbal confirmation of the AU’s circumstances by an individual
outside of the home who is knowledgeable of the facts being verified for the
AU. ·
The contact
may be made in person or by telephone. ·
The
caseworker may select the collateral or may ask the client to provide a collateral. ·
The
caseworker does not have to accept the collateral named by the client. The caseworker should interview the
collateral thoroughly enough to ascertain the relationship and reliability of
the collateral so that a decision can be made that the collateral’s
statements are acceptable. ·
When using a collateral, document the eligibility and case management
system stating the date contact, whether it was in person or by telephone, or
in writing; document the name of the collateral contact; document the
relationship of the collateral to the AU; and the content of the collateral
contact. |
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