Department of Human Services

Families First Online Policy Manual

Child Support Cooperation

Revised:

26.9

FAILURE/REFUSAL TO COOPERATE WITH CHILD SUPPORT

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If the caretaker, parent of an AU child or minor parent who is caretaker of his/her own case has failed/refused to cooperate with Child Support, the child support worker must determine whether there has been willful non-cooperation or if there are extenuating circumstances that caused the problem.  These circumstances may include but are not limited to illness, delay in mail, misunderstanding, etc.  If the child support worker reviews the circumstances and concludes that the caretaker had extenuating circumstances, the child support worker will work with the individual to remedy the reason for non-cooperation: schedule a new appointment, court date, etc. 

 

If the child support worker determines that the individual did not have a good reason for non-cooperation, the Families First caseworker will be notified.

 

Glossary

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