APS - Investigation Process
INVESTIGATION PROCESS / WHAT WILL HAPPEN
A DHS/APS counselor will visit the adult to determine the need for protective services.
- Family, friends, or professionals who know about the adult's situation may be contacted.
- The APS counselor will work with the adult victim and others (family, friends, volunteers, and professionals) to assist the adult and reduce the danger.
- If the adult victim is capable, he/she will be encouraged to make decisions regarding needed care or services. Whenever it is possible, Adult Protective Services staff will assist the adult in remaining in his/her home or community.
- Some adults may refuse help. Legally, services cannot be forced on an adult, except in special circumstances as specified in the law. Involuntary services always require a court order.
- Legal action is used only after all other appropriate solutions have been explored.
Report Abuse and Neglect
Toll free 1-888-APS-TENN (1-888-277-8366)
Adult and Family Services
- Adult Day Care
- Adult Protective Services
- Child & Adult Care Food Program
- Child and Adult Care Licensing Offices
- Child Care Services
- Community Services Block Grant
- Emergency Shelter Grant Program
- Families First (TANF)
- Family Assistance Service Centers
- Food Stamp Program
- Home Energy Assistance
- Home Maker Program
- Medicaid/TennCare
- Office Locations
- Refugee Services
- Social Services Block Grant
- Weatherization
Report Abuse and Neglect
- Toll free 1-888-APS-TENN (1-888-277-8366)
