APS - INVESTIGATION PROCESS

INVESTIGATION PROCESS / WHAT WILL HAPPEN

A DHS/APS counselor will visit the adult to determine the need for protective services.

• Family, friends, or professionals who know about the adult's situation may be contacted.
• The APS counselor will work with the adult victim and others (family, friends, volunteers, and professionals) to assist the adult and reduce the danger.
• If the adult victim is capable, he/she will be encouraged to make decisions regarding needed care or services. Whenever it is possible, Adult Protective Services staff will assist the adult in remaining in his/her home or community.
• Some adults may refuse help. Legally, services cannot be forced on an adult, except in special circumstances as specified in the law. Involuntary services always require a court order.
• Legal action is used only after all other appropriate solutions have been explored.

Report Abuse and Neglect Toll free 1-888-APS-TENN (1-888-277-8366)