TERM OF CONTRACT

THE ANTICIPATED EFFECTIVE DATE AND EXPIRATION DATE OF THE CONTRACT ARE
SHOWN ON THE FRONT OF THIS SOLICITATION. IF AWARD HAS NOT BEEN MADE BY
THE ANTICIPATED EFFECTIVE DATE, THEN THE CONTRACT SHALL BECOME
EFFECTIVE UPON THE DATE THE BID IS ACCEPTED AND CONTRACT AWARDED BY
THE STATE, AS INDICATED BY THE PURCHASING AGENT'S SIGNATURE ON THE
CONTRACT NOTICE OF AWARD (NOTE: THE CHANGE OF EFFECTIVE DATE MAY NOT
RESULT IN A CHANGE OF THE ANTICIPATED EXPIRATION DATE.)

RENEWAL OPTIONS: THIS CONTRACT MAY BE RENEWED UPON SATISFACTORY
COMPLETION OF THE INITIAL CONTRACT TERM. THE STATE RESERVES THE RIGHT
TO EXECUTE UP TO 2 OPTIONS TO RENEW THIS CONTRACT ANNUALLY UNDER THE
SAME TERMS AND CONDITIONS FOR A PERIOD NOT TO EXCEED 12 MONTHS EACH BY
THE STATE. IT IS MUTUALLY UNDERSTOOD AND AGREED THAT THE STATE'S
COMMITMENT IS LIMITED TO A BASE TERM CONTRACT, NOT TO EXCEED TWELVE
(12) MONTHS, WHICH IS SUBJECT TO RENEWAL ANNUALLY AT THE STATE'S SOLE
OPTION.

IT IS UNDERSTOOD AND AGREED THAT THE STATE RESERVES THE RIGHT TO
EXTEND THE TERM CONTRACT PERIOD RESULTING FROM THIS SOLICITATION AN
ADDITIONAL PERIOD OF TIME, NOT TO EXCEED 180 DAYS BEYOND THE NORMAL
EXPIRATION DATE OF SUCH CONTRACT, UPON MUTUAL WRITTEN AGREEMENT BY
BOTH PARTIES, UNDER THE SAME TERMS AND CONDITIONS. PROVIDED, HOWEVER,
IN NO EVENT SHALL THE MAXIMUM TERM OF A CONTRACT EXCEED A TOTAL OF
SIXTY (60) MONTHS.
BIDS REQUESTED ON STANDARD STATE SPECIFICATIONS

UNIT PRICE BIDS ARE REQUESTED ON PRODUCTS OR SERVICES THAT EQUAL OR
EXCEED THE SPECIFICATIONS LISTED. THE ABSENCE OF DETAILED
SPECIFICATIONS OR THE OMISSION OF DETAIL DESCRIPTION SHALL BE
RECOGNIZED AS MEANING THAT ONLY THE BEST COMMERCIAL PRACTICES ARE TO
PREVAIL AND THAT ONLY FIRST QUALITY MATERIALS AND WORKMANSHIP ARE TO
BE USED. ALL INTERPRETATIONS OF SPECIFICATIONS SHALL BE MADE FROM
THIS STATEMENT. IT IS UNDERSTOOD THAT THE SPECIFICATIONS OR
REFERENCES TO AVAILABLE SPECIFICATIONS SHALL BE SUFFICIENT TO MAKE THE
TERMS OF SUCH SPECIFICATIONS BINDING ON THE VENDOR/CONTRACTOR.
BIDDERS MUST SUBMIT FOR BID EVALUATION APPLICABLE CUTS, SKETCHES,
DESCRIPTIVE LITERATURE, AND TECHNICAL SPECIFICATIONS COVERING THE
PRODUCT OFFERED, WHEN APPLICABLE. REFERENCE TO LITERATURE SUBMITTED
PREVIOUSLY WILL NOT SATISFY THIS REQUIREMENT.

BIDS REQUESTED FOR % DISCOUNT/SURCHARGE FROM PUBLISHED CATALOGS, PRICE
LISTS OR PRICE SCHEDULES

A BIDDER IS REQUIRED TO QUOTE A SINGLE PERCENTAGE (%), PLUS (+) OR
MINUS (-), APPLYING TO THE PRODUCTS LISTED IN ALL THE PUBLISHED
CATALOGS, PRICE LISTS, OR PRICE SCHEDULES AND ANY SUPPLEMENTS ON WHICH
THE BID IS BASED. IF A PLUS (+) OR MINUS (-) APPLYING TO THE PERCENT
QUOTED IS NOT DENOTED BY THE BIDDER, IT IS DETERMINED THAT THE PERCENT
IS TO BE CONSIDERED A PLUS (+). A BIDDER IS REQUIRED TO BASE A BID ON
THE MOST CURRENT DATED CATALOGS, PRICE LISTS OR PRICE SCHEDULES IN
PUBLICATION AS OF 01/01/2009 AND NO LATER; HOWEVER, SUPPLEMENTS
MAY BE DATED SUBSEQUENT TO 01/01/2009. ANY INDUSTRY WIDE PRICE
CHANGE BY THE MANUFACTURER'S CATALOGS, PRICE LISTS OR PRICE SCHEDULES,
MAY BE SUBMITTED WITH THE BID. BIDDERS SHALL ATTACH THE
MANUFACTURER'S NOTICE OF SUCH PRICE CHANGE(S) TO THE APPLICABLE
CATALOGS, PRICE LISTS OR PRICE SCHEDULES. NO PUBLISHED PRINTED PRICES
OR ITEMS AS SHOWN IN ANY MANUFACTURER'S CATALOGS, PRICE LISTS OR PRICE
SCHEDULES SUBMITTED AS PART OF ANY BID SHALL BE ALTERED, AMENDED OR
LIMITED WITHIN THE PRODUCT LINE OR LINES BID. ALL PRODUCT LINES
SUBJECT TO THE SINGLE PERCENTAGE (%) DISCOUNT BID SHALL BE CLEARLY
DEFINED BY THE BIDDER.

IN THE EVENT THAT ANY ITEMS REQUESTED IN THE INVITATION TO BID ARE NOT
AVAILABLE AT THE TIME OF THE BID IN ANY PUBLISHED CATALOGS, PRICE
LISTS, OR PRICE SCHEDULES AND SUCH ITEMS ARE BID AS SPECIAL PRODUCTS
TO BE PROVIDED TO THE STATE OF TENNESSEE, THEN ALL SUCH ITEMS MUST BE
LISTED ON A SUPPLEMENT TO THE MOST CURRENT CATALOG, PRICE LISTS, OR
PRICE SCHEDULES WITH SPECIFIC CATALOG OR MODEL NUMBERS AND PRICES AND
ALL APPLICABLE ORDERING INFORMATION CLEARLY LISTED.

CATALOGS, PRICE LISTS, OR PRICE SCHEDULES SUBMITTED WILL BE EVALUATED
AND MAY BE ACCEPTED IN WHOLE, OR ACCEPTANCE MAY BE LIMITED TO SPECIFIC
ITEMS OR GROUPS OF ITEMS OR TO A SPECIFIED DOLLAR AMOUNT.

THE SUCCESSFUL BIDDER WILL BE REQUIRED TO FURNISH THE CATALOGS, PRICE
LISTS, AND PRICE SCHEDULES UPON WHICH THE BID IS BASED TO USING
AGENCIES AND WHEN APPLICABLE TO LOCAL GOVERNMENT AGENCIES UPON REQUEST
AND BY DIRECT MAIL. THE PURCHASING DIVISION WILL NOT PARTICIPATE IN
THIS DISTRIBUTION, BUT MUST APPROVE THE CATALOGS, SUPPLEMENTS, PRICE
SCHEDULES PRIOR TO MAILING.

PURCHASE ORDER RELEASE (SWC)

ORDERS FOR SERVICES OR SUPPLIES THAT ARE INCLUDED ON STATEWIDE
CONTRACTS SHALL BE PREPARED BY AGENCIES ON DEPARTMENTAL PURCHASE
ORDERS AND FORWARDED DIRECTLY TO THE VENDOR/CONTRACTOR. THESE PURCHASE
ORDERS, WHEN RECEIVED BY THE VENDOR/CONTRACTOR, SERVE AS AUTHORIZATION
FOR SHIPMENT. ITEMS FROM DIFFERENT CONTRACTS MAY BE COMBINED ON A
SINGLE PURCHASE ORDER TO THE SAME VENDOR/CONTRACTOR TO MEET MINIMUM
ORDER REQUIREMENTS. LOCAL GOVERNMENT AGENCIES OR AUTHORIZED
CORPORATIONS, WHERE APPLICABLE, WILL ISSUE THEIR PURCHASE ORDER
RELEASES DIRECTLY TO THE VENDOR/CONTRACTOR(S).

BILLING INSTRUCTIONS
THE CONTRACTOR SHALL INVOICE THE STATE ONLY AFTER COMPLETION OF THE
WORK DESCRIBED IN THE PURCHASE ORDER/CONTRACT, AND AS REQUIRED BELOW
PRIOR TO ANY PAYMENT.

THE CONTRACTOR SHALL SUBMIT AN INVOICE, WITH ALL NECESSARY SUPPORTING
DOCUMENTATION, TO: STATE AGENCY BILLING ADDRESS

SUCH INVOICE SHALL CLEARLY AND ACCURATELY DETAIL THE FOLLOWING
REQUIRED INFORMATION.

INVOICE/REFERENCE NUMBER; (ASSIGNED BY THE CONTRACTOR)
INVOICE DATE;
CONTRACT AND/OR PURCHASE ORDER NUMBER; (ASSIGNED BY THE STATE)
ACCOUNT NAME; PROCURING STATE AGENCY AND DIVISION NAME
ACCOUNT/CUSTOMER NUMBER; (UNIQUELY ASSIGNED BY THE CONTRACTOR TO
THE ABOVE-REFERENCED ACCOUNT NAME;
CONTRACTOR NAME;
CONTRACTOR FEDERAL EMPLOYER IDENTIFICATION NUMBER OR SOCIAL
SECURITY NUMBER; (AS REFERENCED IN CONTRACT)
CONTRACTOR CONTACT (NAME, PHONE, AND/OR FAX FOR THE INDIVIDUAL TO
CONTACT WITH BILLING QUESTIONS);
CONTRACTOR REMITTANCE ADDRESS;
DESCRIPTION OF DELIVERED ITEM OR SERVICE; AND
TOTAL AMOUNT DUE FOR DELIVERED ITEM OR SERVICE.

THE CONTRACTOR UNDERSTANDS AND AGREES THAT THE INVOICE SHALL;

INCLUDE ONLY CHARGES FOR SERVICE DESCRIBED IN CONTRACT OR PURCHASE
ORDER AND IN ACCORDANCE WITH PAYMENT TERMS AND CONDITIONS SET FORTH
IN CONTRACT OR PURCHASE ORDER;

NOT INCLUDE ANY FUTURE WORK BUT WILL ONLY BE SUBMITTED FOR
COMPLETED SERVICE; AND

NOT INCLUDE SALES TAX OR SHIPPING CHARGES (UNLESS OTHERWISE
STIPULATED IN THE CONTRACT OR PURCHASE ORDER).

THE CONTRACTOR AGREES THAT TIMEFRAME FOR PAYMENT (AND ANY DISCOUNTS)
BEGINS WHEN THE STATE IS IN RECEIPT OF A CORRECT INVOICE MEETING THE
MINIMUM REQUIREMENTS ABOVE.

PAYMENT

IT SHALL BE THE RESPONSIBILITY OF THE "BILL TO" AGENCY TO MAKE
PAYMENT. ANY QUESTIONS CONCERNING PAYMENT SHOULD BE ADDRESSED TO THE
"BILL TO" AGENCY LISTED IN THE TOP, RIGHT SIDE OF THE PURCHASE ORDER,
NOT THE PURCHASING DIVISION.

CANCELLATION

TERMINATION FOR CONVENIENCE: THE STATE MAY TERMINATE THIS CONTRACT
WITHOUT CAUSE. SAID TERMINATION SHALL NOT BE DEEMED A BREACH OF
CONTRACT BY THE STATE. THE STATE SHALL GIVE THE VENDOR/CONTRACTOR AT
LEAST NINETY (90) DAYS WRITTEN NOTICE BEFORE THE EFFECTIVE CANCELATION
DATE.
THE VENDOR/CONTRACTOR SHALL BE ENTITLED TO RECEIVE COMPENSATION FOR
GOODS SHIPPED OR SERVICES SATISFACTORILY COMPLETED AS OF THE
CANCELATION DATE, BUT IN NO EVENT SHALL THE STATE BE LIABLE TO THE
VENDOR/CONTRACTOR FOR COMPENSATION FOR ANY GOODS OR SERVICES WHICH
HAVE NOT BEEN RENDERED.
UPON SUCH TERMINATION, THE VENDOR/CONTRACTOR SHALL HAVE NO RIGHT TO
ANY ACTUAL GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR ANY OTHER
CLAIMS WHATSOEVER OF ANY DESCRIPTION OR AMOUNT.

TERMINATION FOR CAUSE: IF THE VENDOR/CONTRACTOR FAILS TO FULFILL ITS
OBLIGATIONS UNDER THIS CONTRACT IN A TIMELY OR PROPER MANNER, OR IF
THE VENDOR/CONTRACTOR VIOLATES ANY TERMS OF THIS CONTRACT, THE STATE
SHALL HAVE THE RIGHT TO IMMEDIATELY TERMINATE THE CONTRACT UPON
WRITTEN NOTICE OF INTENT TO CANCEL. THE STATE SHALL HAVE THE RIGHT TO
WITHHOLD PAYMENT IN EXCESS OF FAIR COMPENSATION FOR COMPLETED
SERVICES. NOTWITHSTANDING THE ABOVE, THE CONTRACTOR SHALL NOT BE
RELIEVED OF LIABILITY TO THE STATE FOR DAMAGES SUSTAINED BY VIRTUE OF
ANY BREACH OF THIS CONTRACT BY THE CONTRACTOR.

AT THE END OF ANY FISCAL YEAR ANY CONTRACT MAY BE CANCELED BY THE
STATE WITHOUT NOTICE, IN THE EVENT THAT FUNDS TO SUPPORT THE CONTRACT
BECOME UNAVAILABLE.

THE VENDOR/CONTRACTOR WILL BE REQUIRED TO HONOR ALL PURCHASE ORDERS
THAT WERE PREPARED AND DATED PRIOR TO THE DATE OF THE TERMINATION, IF
RECEIVED BY THE VENDOR/CONTRACTOR WITHIN A PERIOD OF THIRTY (30) DAYS
FOLLOWING THE DATE OF TERMINATION.

PROHIBITION OF ILLEGAL IMMIGRANTS

THE REQUIREMENTS OF STATE OF TENNESSEE'S PUBLIC ACTS, 2006, CHAPTER
NUMBER 878 AND EXECUTIVE ORDER 41 ADDRESSING THE USE OF ILLEGAL
IMMIGRANTS IN THE PERFORMANCE OF ANY CONTRACT TO SUPPLY GOODS OR
SERVICES TO THE STATE OF TENNESSEE, SHALL BE A MATERIAL PROVISION OF
THIS CONTRACT, A BREACH OF WHICH SHALL BE GROUNDS FOR MONETARY AND
OTHER PENALTIES, UP TO AND INCLUDING TERMINATION OF THIS CONTRACT.


AS REQUIRED BY PUBLIC ACTS, 2006, CHAPTER NUMBER 878, NO PERSON MAY
ENTER INTO A CONTRACT TO SUPPLY GOODS OR SERVICES TO THE STATE WITH-
OUT FIRST ATTESTING IN WRITING THAT THE PERSON WILL NOT KNOWINGLY
UTILIZE THE SERVICES OF ILLEGAL IMMIGRANTS IN THE PERFORMANCE OF THIS
CONTRACT, AND WILL NOT KNOWINGLY UTILIZE THE SERVICES OF ANY
SUBCONTRACTOR WHO WILL UTILIZE THE SERVICES OF ILLEGAL IMMIGRANTS IN
THE PERFORMANCE OF THIS CONTRACT. FOR PURPOSES OF THIS CONTRACT,
"ILLEGAL IMMIGRANT" SHALL BE DEFINED AS ANY PERSON WHO IS NOT
EITHER A UNITED STATES CITIZEN, A LAWFUL PERMANENT RESIDENT, OR A
PERSON WHOSE PHYSICAL PRESENCE IN THE UNITED STATES IS
AUTHORIZED OR ALLOWED BY THE DEPARTMENT OF HOMELAND SECURITY AND WHO,
UNDER FEDERAL IMMIGRATION LAWS AND/OR REGULATIONS, IS AUTHORIZED TO
BE EMPLOYED IN THE U.S. OR IS OTHERWISE AUTHORIZED TO
PROVIDE SERVICES UNDER THE CONTRACT. THE CONTRACTOR HEREBY ATTESTS,
CERTIFIES, WARRANTS, AND ASSURES THAT IT SHALL COMPLY WITH THIS TERM
AND CONDITION FOR THE ENTIRE CONTRACT PERIOD.

THE CONTRACTOR UNDERSTANDS AND AGREES THAT FAILURE TO COMPLY WITH
THIS SECTION WILL BE SUBJECT TO THE SANCTIONS OF PUBLIC CHAPTER 878
OF 2006 FOR ACTS OR OMISSIONS OCCURRING AFTER ITS EFFECTIVE DATE. THIS
LAW REQUIRES THE COMMISSIONER OF FINANCE AND ADMINISTRATION TO
PROHIBIT A CONTRACTOR FROM CONTRACTING WITH, OR SUBMITTING AN OFFER,
PROPOSAL, OR BID TO CONTRACT WITH THE STATE OF TENNESSEE TO SUPPLY
GOODS OR SERVICES FOR A YEAR AFTER A CONTRACTOR IS DISCOVERED TO
HAVE KNOWINGLY USED THE SERVICES OF ILLEGAL IMMIGRANTS DURING THE
PERFORMANCE OF THIS CONTRACT. THE CONTRACTOR MAY APPEAL THE
IMPOSITION OF THE ONE-YEAR PROHIBITION BY UTILIZING AN APPEALS
PROCESS ESTABLISHED BY THE COMMISSIONER OF FINANCE AND ADMINISTRATION.

AS PER EXECUTIVE ORDER 41, THE CONTRACTOR SHALL BE REQUIRED TO SUBMIT
SEMI-ANNUAL ATTESTATION FORMS AND OBTAIN A SIGNED ATTESTATION FORM
FROM ANY SUBCONTRACTOR PRIOR TO THE USE OF THE SUBCONTRACTOR AND SEMI-
ANNUALLY THEREAFTER DURING THE CONTRACT PERIOD. THE RECORDS SHALL BE
SUBJECT TO REVIEW AND RANDOM INSPECTION AT ANY REASONABLE TIME UPON
REASONABLE NOTICE BY THE STATE. RECORDS SHALL INCLUDE BUT ARE NOT
LIMITED TO THE FOLLOWING:
1.) DOCUMENTATION ON CONTRACTORS' EMPLOYEES AND SUBCONTRACTOR
PERSONNEL WORKING ON THIS CONTRACT SHOWING THAT THEY ARE LEGAL
TO WORK IN THE UNITED STATES AND PAYROLL RECORDS.
2.) SIGNED AND DATED ATTESTATION FORMS FOR YOUR COMPANY THAT HAVE
BEEN SUBMITTED TO THE PURCHASING DIVISION AND ATTESTATION FORMS
OBTAINED FROM SUBCONTRACTOR(S).

NOTE: THE CONTRACTOR SHALL BE REQUIRED TO OBTAIN PRIOR APPROVAL TO
SUBCONTRACT FROM THE DEPUTY COMMISSIONER OF GENERAL SERVICES,
PURCHASING DIVISION.

BY AUTHORIZED SIGNATURE ON THIS INVITATION TO BID THE CONTRACTOR
CONSTITUTES SIGNING THE ATTESTATION FORM FOR THE INITIAL SIX (6)
MONTHS OF THE CONTRACT PERIOD. THE CONTRACTOR SHALL BE REQUIRED
TO SUBMIT SIGNED ATTESTATION FORMS ON A SEMI-ANNUAL BASIS FROM THE
START DATE OF THE CONTRACT PERIOD THROUGH TO ITS COMPLETION DATE TO
THE PURCHASING DIVISION. THE ATTESTATION FORM IS LOCATED ON THE
PURCHASING DIVISION WEBSITE: WWW.STATE.TN.US/GENERALSERV/PURCHASING
IN THE EVENT THAT THE CONTRACTOR FAILS TO SUBMIT THE ATTESTATION FORM,
FILLED OUT, DATED AND SIGNED, BY THE END OF ANY SIX MONTH CONTRACT
INTERVAL, THE CONTRACTOR SHALL BE NOTIFIED IN WRITING OF THE
REQUIREMENT TO SUBMIT THE ATTESTATION FORM WITHIN SEVEN (7) CALENDAR
DAYS; FAILURE TO SUBMIT THE ATTESTATION FORM WITHIN THE REQUIRED TIME
FRAME MAY RESULT IN THE CANCELLATION OF THE CONTRACT.
SPECIFICATIONS: INTRODUCTION

THIS DOCUMENT IS AN INVITATION TO BID, VIA COMPETETIVE PROCUREMENT
TO QUALIFIED ORGANIZATIONS TO PERFORM THE SCOPE OF WORK SPECIFIED
HEREIN. THIS DOCUMENT, ONCE A CONTRACT, SUPERCEDES ANY STANDING
INCENTIVE AGREEMENTS BETWEEN THE AWARDED VENDOR AND DEPARTMENTS
AND AGENCIES OF THE STATE OF TENNESSEE. TO THE EXTENT ANY CONFLICT
EXISTS BETWEEN A VENDOR'S SERVICE GUIDE AND THIS INVITATION TO BID,
THE STATE'S TERMS, CONDITIONS, AND SPECIFICATIONS AS SET FORTH IN
THIS INVITATION TO BID, SHALL GOVERN. IN THE EVENT THAT THE STATE'S
TERMS, CONDITIONS, OR SPECIFICATIONS ARE SILENT, THE TERMS OF THE
AWARDED VENDOR'S SERVICE GUIDE SHALL GOVERN UNLESS IT IS FOUND BY A
COURT OF COMPETENT JURISDICTION TO BE UNCONSTITUTIONAL.

SERVICES: THE EXPRESS MAIL AND PACKAGE DELIVERY SERVICES TO BE USED
ON THIS CONTRACT ARE AS FOLLOWS:
1. NEXT DAY EARLY MORNING DELIVERY
2. NEXT DAY REGULAR MORNING DELIVERY
3. NEXT DAY STANDARD DELIVERY PRIOR TO CLOSE OF BUSINESS DAY
4. SECOND DAY DELIVERY SERVICE(S)
5. STANDARD GROUND STANDARD DELIVERY SERVICE
6. INTERNATIONAL DELIVERY SERVICE
VENDOR TO PROVIDE SERVICES IN ACCORDANCE WITH ALL APPLICABLE FEDERAL
LAWS AND RULES. ALL VENDOR DISCOUNTS OFFERED SHALL APPLY TO FREIGHT
COLLECT AND THIRD PARTY SHIPMENTS.

SERVICES DEFINED:
1. NEXT DAY EARLY MORNING DELIVERY: THE CONTRACTOR SHALL DELIVER NEXT
DAY EARLY MORNING MAIL AND PACKAGES IN ACCORDANCE WITH AWARDED
VENDORS CATALOG SERVICE GUIDE.
2. NEXT DAY REGULAR MORNING DELIVERY: THE CONTRACTOR SHALL DELIVER
NEXT DAY MORNING MAIL AND PACKAGES IN ACCORDANCE WITH AWARDED
VENDORS CATALOG SERVICE GUIDE.
3. STANDARD NEXT DAY DELIVEY: THE CONTRACTOR SHALL DELIVER STANDARD
NEXT DAY MAIL AND PACKAGES PRIOR TO CLOSE OF BUSINESS DAY IN
ACCORDANCE WITH AWARDED VENDORS CATALOG SERVICE GUIDE.
4. SECOND DAY DELIVERY SERVICE: THE CONTRACTOR SHALL DELIVER TWO-DAY
LETTERS AND PACKAGES SECOND BUSINESS DAY IN ACCORDANCE WITH AWARDED
VENDORS CATALOG SERVICE GUIDE. (ALL AVAILABLE 2ND DAY SERVICES)
5. STANDARD GROUND DELIVERY: CONTRACTOR SHALL DELIVER GROUND SERVICE
PACKAGES WITHIN ONE BUSINESS DAY FROM RECEIPT TO MOST LOCATIONS
WITHIN THE BORDERS OF THE STATE OF TENNESSEE AND WITHIN THREE
BUSINESS DAYS TO MOST LOCATIONS WITHIN THE 48 CONTIGUOUS STATES.
6. INTERNATIONAL SERVICE: THE CONTRACTOR SHALL DELIVER LETTERS AND
SMALL PACKAGES WORLWIDE DELIVERY IN ACCORDANCE WITH AWARDED VENDORS
CATALOG SERVICE GUIDE.

NON-DELIVERABLE PACKAGES: IN THE EVENT A PACKAGE IS UNDELIVERABLE,
THE CONTRACTOR SHALL MAKE 3 ATTEMPTS TO CONTACT THE SENDER BEFORE
RETURNING TO THE REQUESTING USER AGENCY AT NO CHARGE. THE TELEPHONE
NOTICE SHALL BE GIVEN TO THE AGENCY WHEN THE VENDOR DETERMINES NON-
DELIVERY OF THE LETTER OR PACKAGE.

STATE HOLIDAYS, NO SERVICE/DELIVERY DAYS: THE VENDOR SHALL PROVIDE
SERVICE UNDER THIS CONTRACT ON EACH DAY SPECIFIED HEREIN EXCEPT
SUNDAYS AND THE FOLLOWING STATE HOLIDAYS: NEW YEAR'S DAY, MARTIN
LUTHER KING'S BIRTHDAY, PRESIDENTS DAY, GOOD FRIDAY, MEMORIAL DAY,
INDEPENDENCE DAY, LABOR DAY, COLUMBUS DAY OR THE DAY AFTER THANKS-
GIVING DAY, VETERANS DAY, THANKSGIVING DAY AND CHRISTMAS DAY.

USER SITE PICK-UP: SHOULD THE CONTRACTOR PICK UP LETTERS OR PACKAGES
FROM INDIVIDUAL END USER OFFICES, MATERIALS AND SUPPLIES (I.E.
ENVELOPES, ETC.) SHALL BE PROVIDED AT NO ADDITIONAL COST TO THE
AGENCY. USER SITE PICK-UPS SHALL BE CHARGED AT THE SAME RATE AS DROP
BOX PICKUPS. THE VENDOR MUST AGREE TO ESTABLISH REGULAR PICKUP
SCHEDULES WITH INDIVIDUAL SENDING UNITS, IF REQUESTED.

DROP BOXES: THE CONTRACTOR MAY UTILIZE DROP BOXES IN STATE LOCATIONS
AT THE CONTRACTORS OPTION. THE USE OF DROP BOXES AT A SITE MUST BE
WITH THE MUTUAL AGREEMENT OF THE CONTRACTOR AND THE USING ENTITIES.
ANY CONFLICTS AMONG USING ENTITIES AT THE SITE WILL BE RESOLVED
BY THE DIRECTOR, STATE POSTAL SERVICES. THE CONTRACTOR MUST PICK UP
LETTERS AND PACKAGES FROM DROP BOXES BETWEEN 4:30 PM AND 6:00 PM,
MONDAY THRU FRIDAY, EXCLUDING STATE HOLIDAYS. ADDITIONAL PICK UPS
MAY BE UTILIZED. THE VENDORS DROP BOXES SHALL NOT ACCEPT ANY PACKAGE
LARGER THAN 8" X 14" X 22" OR WEIGHING GREATER THAN 6 POUNDS. THE
CONTRACTOR SHALL FURNISH TO EACH ORDERING ENTITY THOSE SUPPLIES
REQUIRED FOR THE PREPARATION AND PICK UP OF LETTERS AND PACKAGES.
THE DROP BOXES SHALL BE KEPT STOCKED WITH SUPPLIES AS WELL. FOR
EACH FACILITY, THE CONTRACTOR SHALL PLACE THE DROP BOX AT THE
LOCATION SPECIFIED BY THE BUILDING MANAGER OR AN AUTHORIZED
REPRESENTATIVE.

HAZARDOUS MATERIALS/DANGEROUS ARTICLES: IT IS THE VENDOR'S OPTION
TO CARRY DANGEROUS GOODS, RESTRICTED ARTICLES, OR HAZARDOUS
MATERIALS UNDER THIS CONTRACT, IF IT IS LEGAL TO DO SO. IF THE
VENDOR CHOOSES TO TRANSPORT THIS TYPE OF MATERIAL, THE SENDING UNIT
MAY BE SUBJECT TO ADDITIONAL FEES FOR HANDLING THESE MATERIALS. IT
IS THE SENDING UNITS RESPONSIBILITY TO ABIDE BY THE RULES AND
REGULATIONS GOVERNING THE CARRIAGE OF DANGEROUS GOODS, RESTRICTED
ARTICLES, AND HAZARDOUS MATERIALS AS DEFINED IN THE CURRENT REVISION
OF TITLE 49, CODE OF FEDERAL REGULATIONS, PARTS 170-189, THE OPTIONAL
INTERNATIONAL CIVIL AVIATION ORGANIZATION (ICAO) REGULATIONS, AND
THE INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) REGULATIONS.

PHARMACEUTICALS: PACKAGES CONTAINING PHARMACEUTICALS MUST NOT HAVE
LABELS, MARKINGS OR OTHER WRITTEN NOTICE THAT A PHARMACEUTICAL IS
CONTAINED WITHIN.

DIMENSIONAL WEIGHT: DIMENSIONAL WEIGHT PRICING IS APPLICABLE ON A
PER PACKAGE OR PER SHIPMENT BASIS TO ALL SHIPMENTS IN CUSTOMER
PACKAGING. DIMENSIONAL WEIGHT IS CALCULATED DIFFERENTLY DEPENDING
ON DOMESTIC OR INTERNATIONAL SHIPMENTS. SEE CATALOG SERVICE GUIDE
FOR DIMENSIONAL WEIGHT PRICING.

SUPPLIES: THE VENDOR SHALL SUPPLY THE STATE WITH ALL ENVELOPES, LABELS
AND OTHER SUPPLIES NECESSARY FOR THE SHIPMENT OF ITEMS VIA THE
CONTRACTOR, AT NO COST TO THE STATE. ENVELOPES SHALL BE OF SUFFICIENT
SIZE TO CONTAIN UP TO TWO POUNDS OF 8 1/2" X 11" PAPER, UNFOLDED.

SERVICE ORGANIZATION: ALL BIDDERS ARE REQUIRED TO HAVE AN ADEQUATE
SERVICE ORGANIZATION WITH LOCAL SALES REPRESENTATION TO ALL OF
TENNESSEE'S GEOGRAPHICAL AREAS. IN ADDITION, THE CONTRACTOR SHALL
DESIGNATE INDIVIDUALS TO CONTACT FOR SPECIFIC CONTRACT QUESTIONS,
TO SET UP ACCOUNTS, TO PROVIDE SOLUTIONS TO SPECIAL NEEDS, TO
ANSWER BILLING/PAYMENT QUESTIONS, ETC. THE MINIMUM HOURS FOR CUSTOMER
SERVICE OPERATION SHALL BE MONDAY THRU FRIDAY, 8:00 AM TO 5:30 PM
EASTERN TIME. THE VENDOR SHALL DESIGNATE INDIVIDUALS TO CONTACT FOR
URGENT PROBLEM RESOLUTION AND WILL PROVIDE LIVE PERSON RESPONSE
WITHIN 2 HOURS OF INITIAL CALLS FOR SUCH SERVICE. THE CUSTOMER
SERVICE OPERATIONS CANNOT BE SUBCONTRACTED.

DESKTOP SHIPPING/TRACKING: THE STATE OF TENNESSEE IS ABOUT TO GO
LIVE WITH A NEW COMPUTER SYSTEM, STATEWIDE. THE AWARDED VENDOR MUST
AGREE TO MAKE AVAILABLE TO STATE AGENCIES DESKTOP SHIPPING AND
TRACKING ABILITIES. IN ADDITION, THE VENDOR MUST AGREE TO AID WITH
TRAINING STATE EMPLOYEES IN THE USE OF ALL COMPUTER ASSETS AVAILABLE
BOTH BY SPOT TRAINING INDIVIDUALS IN THE FIELD AND LARGE SCALE
CLASSROOM TRAINING SESSIONS IF REQUIRED. TRAINING MANUALS AND
MATERIALS, IF NEEDED, SHALL BE PROVIDED WITH NO ADDITIONAL COST TO
THE STATE.

CONTRACTOR LIABILITY FOR LOSS: THE CONTRACTORS LIABILITY FOR LOSS
SHALL NOT EXCEED $100.00 PER PACKAGE OR IT'S ACTUAL VALUE, WHICHEVER
IS LOWER UNLESS A HIGHER VALUE IS DECLARED ON THE AIRBILL AT THE TIME
OF SHIPMENT. LIABILITY SHALL COMMENCE WHEN A SHIPMENT HAS BEEN
RECEIVED BY THE VENDOR AND SHALL TERMINATE UPON DELIVERY TO THE
RECIPIENT, EXCEPT THAT THE RECIPIENT HAS 24 HOURS TO REPORT DAMAGE
AFTER DELIVERY.

STATE RESPONSIBILITIES: THE STATE OF TENNESSEE HAS NO RESPONSIBILITY
FOR PAYMENTS DUE FROM NON-STATE GOVERNMENTAL AGENCIES OR ELIGIBLE
CORPORATIONS THAT MAY USE THIS CONTRACT. THE RESPONSIBILITY FOR SUCH
PAYMENTS WILL LIE WITH EACH USER AGENCY, AND WILL BE DIRECTLY
RESOLVED BETWEEN THE USER AGENCY AND THE VENDOR.

PARKING: THE CONTRACTOR SHALL PROVIDE FOR HIS OWN VEHICLE PARKING
DURING THE PERFORMANCE OF THIS CONTRACT OR SHALL MAKE ARRANGEMENTS
WITH THE SENDING UNIT.

PAYMENT OF INVOICES: PAYMENT OF INVOICES SHALL BE MADE WITHIN THIRTY
(30) DAYS AFTER RECEIPT FROM THE CONTRACTOR. INTEREST SHALL ACCRUE
AND BE CHARGED ON PAYMENTS ON INVOICE THAT ARE 45 DAYS OLD UNDER THE
STATE'S PROMPT PAYMENT ACT OF 1985, AT 1 1/2% PER MONTH BEGINNING
ON THE DAY AFTER PAYMENT IS DUE.

REPORTING: IN ADDITION TO A QUARTERLY REPORT OF SALES BEING REQUIRED,
VENDOR SHALL PROVIDE A QUARTERLY SUMMARY OF UTILIZATION BY: CUSTOMER
ACCOUNT NUMBERS, TYPE AND LEVEL OF SERVICE, ZONE, WEIGHT, NUMBER OF
PACKAGES, FUEL SURCHARGES, AND SPEND. ALL REPORTS SHALL BE SUPPLIED
TO THE CONTRACT ADMINISTRATOR IN EXCEL FORMAT VIA ELECTRONIC MEANS.

ALL BIDDERS ARE REQUIRED TO SUBMIT THE FOLLOWING WITH A COMPLETED
BID RESPONSE:
1. COMPLETED, SIGNED INVITATION TO BID
2. COMPLETED EVALUATION MODEL
3. MOST CURRENT CATALOG SERVICE GUIDE (MAY BE ELECTRONIC VERSION)
FAILURE ON THE PART OF THE BIDDER TO SUBMIT THE REQUIRED INFORMATION
WITH THEIR BID RESPONSE, WILL RESULT IN REJECTION OF THEIR BID.