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What can the Office of Consulting Services do for you?
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What A Client Might Want... |
What OCS Can Provide... |
| "We need information quickly and objectively, on several topics, or from
several different sources, from several perspectives..." |
OCS can
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conduct literature or Internet searches,
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do 'in-depth' research,
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develop and conduct surveys,
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find out what other states, agencies, and/or industries are doing,
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find some external benchmarks against which to compare.
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| "We not only need all this information, but we need some evaluation and
interpretation that summarizes and tells us what it might mean to us and our
operation..." |
OCS can look at an agency's current plans, operations, and structure, and
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use research findings to provide a risk/reward or cost-benefit analysis, and/or
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conduct detailed analysis and documentation of internal status in the form of
process maps.
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| "We want some assistance and guidance on making (better) use of information,
skills or resources we already have and use..." |
OCS can provide an agency with
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neutral, third-party facilitation for major meetings, working sessions, or
problem-resolution efforts,
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assistance and coaching of your project managers in the planning and managing
of their projects, or
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process guidance during strategic planning efforts.
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| "We need someone to come in and take a good, hard look at things and give us an
objective assessment of what's happening (or not happening), along with some
specific, prioritized alternative courses of action for the future..." |
OCS can work with your agency to
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conduct program evaluations, operating or policy reviews, or performance
assessments, and provide policy recommendations.
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help identify, quantify and define targeted process improvement opportunities
and recommendations.
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| "We have a lot of ideas, recommendations, plans and specific mandates that we
want to / must make happen, and we need the support and participation of our
employees to be sure we do it efficiently and effectively..." |
OCS can work with your agency leadership and project managers to form a 'hands
on' partnership to develop and manage comprehensive implementation plans for
your major organizational improvement or major change initiatives. These plans
will address such important areas as
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new process development,
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providing training guidance,
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and developing communication plans.
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All material and information provided to, or aquired by, the Office of Consulting Services shall be regarded as
confidential information and all necessary steps shall be taken by the Office of Consulting Services to safeguard
the confidentiality of such material and information.
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