Protection from Harm
Complaint Resolution
The Division of Mental Retardation Services (DMRS) has a complaint resolution system to address issues and concerns expressed by service recipients, their families, legal representatives, paid advocates and concerned citizens.
It is the intent of DMRS to maintain and promote compassion, understanding and fairness in seeking resolution to issues and concerns that may arise. A person’s feelings and concerns are important to us and we want to make sure that person is satisfied with the services received.
If a person is not satisfied with services and has been unsuccessful in resolving the issue with a service provider or agency, that person can file a complaint with the DMRS Complaint Resolution Unit.
Each regional office has a complaint resolution coordinator who will listen carefully to concerns and make every attempt to resolve an issue in a timely manner. Calls can be made during normal business hours from 8:00 A.M. to 4:30 P.M. After hour messages will be taken and responded to at the beginning of the next business day.
Statewide Toll Free
800-535-9725
West
Toll Free 866-215-3743
Debbie Hammons, Coordinator
901-745-7885
731-426-0675 (Fax)
Debbie.B.Hammons@state.tn.us
Middle
Toll Free 800-654-4839
Sherry Baskerville, Coordinator
615-884-6083
615-231-5297 (Fax)
Sherry.Baskerville@state.tn.us
East
Toll Free 888-310-4613
Chaneth Quemore, Coordinator
865-588-0508, ext. 228
865-558-8269 (Fax)
Chaneth.Quemore@state.tn.us
Toll Free 888-310-4613
Mike Mailahn, Specialist
865-588-0508, ext. 236
865-558-8269 (Fax)
mike.mailahn@state.tn.us
Central Office
Thomas O'Brien
615-253-5715
615-253-9940 (Fax)
thomas.o'brien@state.tn.us
