Consumer's Resource Information Page

Question:           What is a manufactured home?

Answer: A manufactured home (formerly known as a mobile home) is built to the Manufactured Home Construction and Safety Standards (HUD Code) and displays a red certification label on the exterior of each transportable section. Manufactured homes are built in the controlled environment of a manufacturing facility and are transported in one or more sections on a permanent chassis.

Thinking about buying a Manufactured home in Tennessee?

• View What You Need to Know Before Buying a Manufactured Home [pdf]

To learn more about manufactured home ownership from HUD’s web site:

• Manufactured Home - Consumer's Guide
• Fact Sheet for Purchasers of Manufactured Homes
• Installation - Set-up
• Homeowner's Care and Warranty Considerations

  Filing a consumer complaint in Tennessee

• View Frequently Asked Questions to learn more about the complaint process.

Important Notice: The Manufactured Housing Section only has jurisdiction to pursue items that are determined to be failures to conform to the Manufactured Home Construction and Safety Standards (24 CFR 3280).

We cannot pursue matters which may be cosmetic or contractual in nature. Assistance may be sought from the Division of Consumer Affairs in those matters, or you may have other venues of recourse available through other State or Federal agencies.

Online Forms

  1) Download and read the Complaint Instructions and Information Sheet prior to submitting complaint forms. [pdf]

  2) Download Manufactured Home Consumer Complaint Form and the Manufactured Home Complaint List. [pdf]

  3) Mail completed forms via USPS to:           

             Tennessee Department of Commerce and Insurance

             Division of Fire Prevention - Manufactured Housing Section

             500 James Robertson Parkway - 3rd Floor

             Nashville, Tennessee 37243-1162

Return to Manufactured Housing Section home page.

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