Collections

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Mission

It is the purpose of the Collection Service Board to formulate public policy concerning the industry, enact rules and regulations, grant licenses to applicants that meet the requirements, initiate investigations, suspend, revoke or cancel licenses for cause, and ensure compliance with enacted legislation pertaining to the collection industry.

Consumer Alert: Fake Debt Collectors

Please see the article from the FTC at https://www.consumer.ftc.gov/articles/0258-fake-debt-collectors

Solicitor Cards

Per TCA 62-20-102.  Chapter definitions. (9) “Solicitor" means any individual who is employed by or under contract with a collection service to solicit accounts or sell collection service forms or systems on its behalf.

As such, Solicitor Cards are not required for Collection Agents who only correspond with consumers regarding any alleged debt. 


Collection.Service@TN.Gov

Collection Services Customer Service Center