State of Tennessee - Department of Commerce and Insurance

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Division of Regulatory Boards

Customer Satisfaction Survey

Department of Commerce and Insurance, Division of Regulatory Boards
Administrative Section

500 James Robertson Parkway 2^nd Floor
Nashville, TN 37243-1156
Phone: (615) 741-3449 • Fax: (615) 741-6470
Email: rb.complaints@state.tn.us

This division is committed to providing our customers and consumers prompt and efficient service. Please let us know how you think our boards and commissions are doing by completing the survey below.

Please enter your email address:
(so that we may contact you regarding your input)

What was the nature of your most recent (within the past three months) contact with our office?

	Licensee		Consumer
	Application via Examination		Continuing Education
	Application via Comity		Complaint/Enforcement Issues
	Renewal of Registration		Law/Rule/Policy
	Status of Registration		Other

Name of Board

Name of Board Employee (if applicable)

Staff was courteous and helpful	Agree	Neutral	Disagree	N/A
Staff provided complete and accurate information	Agree	Neutral	Disagree	N/A
A timely response was provided	Agree	Neutral	Disagree	N/A
Overall experience was positive	Agree	Neutral	Disagree	N/A

Were you able to obtain the information you needed from your contact with
the Board office? Yes No

Please elaborate on any of the above in this box.

When using the web site, how would you rate its usefulness and manageability?

	Excellent		Fair/Somewhat User Friendly
	Good/User Friendly		Poor/Not User Friendly

Did you find the information you needed from the website? Yes No

If not, what information do you need?

Have you ever filed a complaint against a registrant of the Board?	Yes	No
Do you feel your complaint was handled professionally?	Yes	No
Do you feel your complaint was handled in a timely manner?	Yes	No
Do you feel you were given an adequate explanation of your complaint?	Yes	No
If not, please explain

Which customer group best describes your relationship with the Board?

	Licensee		Trade Association/Business Group
	Registrant		Government Official Agency
	Applicant		General Public
	Complainant		Other