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Consumer Press Releases

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  • December 19, 2014

    Tennessee Attorney General Herbert Slatery and Bill Giannini, the acting Director of the Tennessee Division of Consumer Affairs (DCA), along with the attorneys general of the other 49 States, the District of Columbia, the Federal Trade Commission, and the Federal Communications Commission, today reached settlements with T-Mobile USA, Inc. The settlements include at least $90 million in payments and resolve allegations that T-Mobile placed charges for third-party services on consumers' mobile telephone bills that were not authorized by the consumer. This practice is known as "mobile cramming."

    Consumers who have been "crammed" often incurred charges, typically $9.99 per month, for "premium" text message subscription services (PSMS) such as horoscopes, trivia, and sports scores that the consumers have never heard of or requested. The Attorneys General and federal regulators allege cramming occurred when T-Mobile placed charges from third-parties on consumers' mobile telephone bills without the consumer's knowledge or consent...read the T-Mobile release.


  • December 8, 2014

    Tennessee residents who lost their homes to foreclosure with Ocwen Loan Servicing will receive a check this month for approximately $1,100 as a part of the National Ocwen Settlement. The payments will total $2.6 million for Tennessee.

    The agreement with Ocwen settled state and national findings that Ocwen engaged in servicing abuses during the height of the housing crisis, resulting in unnecessary and illegal foreclosures. Ocwen is one of the nation's largest loan servicers...read the Ocwen release.


  • December 4, 2014

    Attorney General Herbert Slatery on behalf of Bill Giannini, the acting Director of the Tennessee Division of Consumer Affairs (DCA), along with the attorneys general of 44 states and the District of Columbia, announced today that Sirius XM Radio Inc. of New York has agreed to pay $3.8 million to the states and provide restitution to eligible consumers to resolve claims that the satellite radio company engaged in misleading advertising and billing practices. Tennessee will receive $233,000.

    Consumers who have not previously filed a complaint with their attorney general or state complaint handling entity such as DCA for the practices covered by this settlement have until May 3, 2015 to file a complaint to be considered for restitution...read the Sirius XM release.


  • Septmber 4, 2014

    Tennessee Attorney General Bob Cooper and Acting Director Bill Giannini of the Tennessee Division of Consumer Affairs are encouraging all Tennessee residents who were referred to or received services from physicians affiliated with the Community Health Systems, Inc. (CHS) in the last five years to review their credit reports and accounts for possible unauthorized activity. Affected patients should take advantage of the one year free credit monitoring being offered by the company in the wake of the data breach announced earlier this month...read the CHS release.


  • August 28, 2014

    Attorney General Bob Cooper wants Tennesseans to be aware that they will now have access to vehicle recall information under a new National Highway Traffic Safety Administration (NHTSA) rule. The new rule requires automakers and motorcycle manufacturers to provide vehicle specific recall information for consumers on the NHTSA's SaferCar website – www.safercar.gov.

    It was recently determined as many as 30% of recalled vehicles do not receive the necessary repairs, according to NTHSA research, which leave many drivers at risk. Consumers are often unaware their vehicles are subject to recall, let alone whether or not the car has had the related repair...read the NHTSA release.


  • August 6, 2014

    Attorney General Bob Cooper and acting director of the Division of Consumer Affairs Bill Giannini today announced a settlement with Pfizer Inc. resolving allegations regarding the unlawful marketing of the drug Rapamune. Pfizer, as parent of Wyeth Pharmaceuticals Inc., agrees to be bound by the judgment to resolve allegations that Wyeth unlawfully promoted Rapamune, an immunosuppressive drug currently approved by the FDA as a prophylactic for organ rejection after kidney transplant surgery.

    The complaint and agreed final judgment filed today allege that Wyeth violated state consumer protection laws by misrepresenting the uses and benefits of Rapamune, including making representations related to: (1) the unapproved use of Rapamune following an organ transplant other than a kidney transplant; (2) the unapproved protocol of converting patients to Rapamune after initially receiving a different immunosuppressive drug; and (3) using Rapamune in unapproved drug combinations. Tennessee will receive over $700,000 as a result of this consumer protection investigation...read the Rapamune release.